Frequently Asked Questions

How to order

Shipping Options

All Merchandise may be shipped via UPS ground service or through the US Postal service.

For custom orders, each item is individually weighed and therefore shipping is calculated when the item is complete.

We'll ship anywhere.

When using UPS: Any damages must be reported to UPS within 72-hours. Please save all packing material for inspection.

Shipping glassware requires an additional charge for insurance and packaging.

Payment Options

PayPal account

We will accept personal checks or Money Orders, made payable to Donnetta Bowens. Please include your driver's license number and the state in which it was issued, or a major credit card number. All checks will be verified before work on the order begins. No C.O.D. orders will be accepted.

A 50% deposit is due on all orders, with the balance of payment to be made upon shipment. We will call or e-mail you to advise you when your order is ready to be sent.

Due to the customized nature of our business, we will not accept returns for a refund.

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